Skip to main content

Ministry of Consumer Affairs takes cognisance of complaint against e-commerce platforms


Pramod Kumar, a member of AGAM: An initiative for Good Governance, a non-profit organization, with the objective to raise the level of governance in education, health, environmental protection, rural development, law and justice, wrote a letter to the Ministry of Consumer Affairs, that various ecommerce platforms, are not complying with the mandatory rules and regulations concerning products.
Taking action on the letter the Ministry issued an office memorandum requesting the Central Consumer Protection Authority to look into the matter and take appropriate action.
Text of the letter addressed to Piyush Goyal, Minister of Consumer Affairs, Food and Public Distribution:
***
Subject: Regarding non-compliance of various rules and regulations for products sold through various ecommerce platform
AGAM: An initiative for Good Governance is a non for profit organization working for rights of people and common citizen of India. The prime objective of AGAM is to raise the level of governance in the area of but not limited to Education, Health, Environmental Protection, Rural Development, Law and Justice etc.
We are writing this letter with reference to various media reporting, survey conducted and personal experiences of common people, to bring to your kind notice that various ecommerce platforms, primarily the new platforms in this area like Meesho, Shopee, Swiggy Instamart etc. and up to some extent the old and well established platforms like Amazon, Flipkart, Snapdeal etc. and sellers on these older platforms are not complying with the mandatory rules and regulations concerning products listed to be sold on these platforms.
That, these platforms are not showing the mandatory details like Maximum Retail Price (MRP), Best Before/Expiry Dates and similar other details like Date of Manufacturing, Country of Origin, seller info, seller GST details etc. on their platfdrms while selling products online. There are also non-compliance on behalf of sellers of the products/commodities on these ecommerce platforms.
That, there are various laws, rules, regulations etc. that is being violated by these ecommerce platforms. Particularly saying the Legal Metrology (Packaged Commodities) Rules 2011 as amended from time to time, Consumer Protection (Ecommerce) Rules 2020, Prevention of Food Adulteration Rules 1955 etc. are being violated by these ecommerce platforms. That, these rules has been made applicable for the protection of rights of consumers and give them appropriate forums and legal remedy in case of any dispute or grievance.
That, the compliance of these rules are important for consumers to take informed decisions while purchasing products on these ecommerce platforms. These rules despite being made applicable years ago, the recent survey conducted and the results published in December 2021 by Local Circle — a survey conducting platform, various media reporting and personal experiences of common people shows the noncompliance and blatant violations of these rules by these platforms.
That, through this representation letter we at AGAM are praying to your authority to take appropriate actions with regards to the above stated matter.
Early actions are prayed for.

Comments

TRENDING

There is need to distinguish between RT-PCR positives and clinical cases of Covid-19

Insisting on the need to distinguish between RT-PCR positives and clinical cases of Covid-19, an open letter by 20 doctors and medical professionals: *** Firstly the virus has gone through the Indian population enough and is now well established as an endemic infection which shall keep causing flu like illness in only few people as most will not even develop severe symptoms. The ICMR had already called for the suspension of testing anyone not having any symptoms (Jan 2022). Children have been shown to tackle the virus much easier than adults. Children also do not pass Covid infection to others that easily as adults do to children. Schools have opened and no single outbreak or incidences of severe disease have been documented. Therefore healthy children must not be tested for Covid anymore unless the treating doctor in hospitalised cases requires it. Calling people (children or adults) with RT-PCR positive report as “cases” is faulty. A “case” is a person who has disease and presents wi

Musician and follower of Dr Ambedkar? A top voilinist has this rare combination!

Some time back, a human rights defender, Vidya Bhushan Rawat, who frequently writes for Counterview, forwarded to me a video interview with Guru Prabhakar Dhakade, calling him one of India's well known violinists.  Dhakade is based in Nagpur and has devoted his life for the Hindustani classical music. A number of his disciples have now been part of Hindi cinema world in Mumbai, says Rawat. He has performed live in various parts of the country as well as abroad. What however attracted me was Dhakade's assertions in video about Dr BR Ambedkar, India's undisputed Dalit icon. Recorded several years back at his residence and music school in Nagpur, Dhakade not only speaks candidly about issues he faced, but that he is a believer in Dr Ambedkar's philosophy. It is in this context that Dhakade narrates his problems, even as stating that he is determined to achieve his goal. A violinist and a follower of Ambedkar? This was new to me. Rarely do musicians are found to take a

Define Dalit not by caste but action, belief; include all who oppose inequality

By Ajaz Ashraf* Dalit rights leader Martin Macwan’s endeavour has been to redefine the term Dalit and delink it from caste, best exemplified by the headline to this interview. An academician of repute, he financed his studies by working as wage labour. During his college days, he joined a group of non-Dalit intellectuals, comprising a professor each from the Christian, Parsi, Muslim and upper caste Hindu communities, to work with Dalits. Their work invited a backlash. On 25 January 1986, the reactionary landlords of the Darbar community in Golana village, Anand district, gunned down four of his colleagues, wounded another 18 and set houses on fire. This prompted Macwan to establish the Navsarjan Trust, which aims to skill Dalits and expand their consciousness regarding the systemic oppression of which they are principal victims. On 25 January 2002, on the anniversary of the Golana massacre , he led a march through rural Gujarat. His experience of the march had him write a book wherein